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Thread: [Gearbest] 3 Day Dead on Arrival (DOA) Guarantee*

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    [Gearbest] 3 Day Dead on Arrival (DOA) Guarantee*

    [Gearbest] 3 Day Dead on Arrival (DOA) Guarantee

    If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 3 days of receiving your order. The associated item will be exchanged with a new product free of charge (we will reimburse the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at GearBest.

    Special Notes:

    1. Customers must first send a clear photo or video of the damaged or defective product before we can consider issuing a RMA authorization.

    2. Customers need to pay the return shipping fee first. After GearBest has received the product return and confirmed the DOA, the return shipping fee cost will be fully refunded. If our technical staff determine the item is not DOA, GearBest will not compensate the return shipping fee.

    3. For overweight (2kg or above) or oversize products (i.e. the sum of the length, width and height of the package size exceeds 90cm),we will only compensate the return shipping fee up to a maximum of US$50.

    4. Product returns must be via one of GearBest’s approved shipping methods; our Support Center will provide details.

    Last edited by GEARBEST; 19th August 2016 at 05:54 AM.

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    Shenzhen, China

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