Page 1 of 2 12 LastLast
Results 1 to 10 of 14

Thread: TBS Agent Error Updating Definitions

  1. #1
    Pilot raumagent's Avatar
    Join Date
    Aug 2014
    Location
    Germany
    Posts
    300

    TBS Agent Error Updating Definitions

    Since I don't have a Windows PC, I'm trying to get the TBS Agent working in VirtualBox on my Mac.

    I installed the Agent successfully but everytime I start the app, I get the following error:

    Something unexpected happened while updating Definitions. Please try again.


    This message pops up no matter if the Core is connected or not. I tried it both under Windows 7 & 8, same result.

    Can someone give me a tip on what's going wrong here? Maybe Perna?

  2. #2
    Hi raumagent

    Please make sure your internet connection in the VM is working correctly. Try accessing www.team-blacksheep.com via Browser
    This error may happen if the Agent cannot update correctly.

    Cheers
    Simon

  3. #3
    Pilot raumagent's Avatar
    Join Date
    Aug 2014
    Location
    Germany
    Posts
    300
    Hey Simon,

    thanks for your reply! The internet connection inside and outside of the VM is fine. I also checked the Firewall settings to ensure the app isn't blocked or something.

    Any other idea?

    Best, raumagent

  4. #4
    Okay, next try: ensure that this Directory is writeable:
    C:\Users\YOURUSERNAME\AppData\Roaming\TBS\Agent
    If anything is in there, please delete it.

    Then start agent again and see if there's any File in it. There should be AgentData.xml and FirmwareData.xml with valid xml in it.

    Greetings

  5. #5
    Pilot raumagent's Avatar
    Join Date
    Aug 2014
    Location
    Germany
    Posts
    300
    Excellent tip! But still no luck.

    I located the folder and checked the permissions (by right-click > properties > security). No AgentData.xml or FirmwareData.xml exists in the folder but there is a subfolder called "FlightLog" that contains a file name "FlightLog.ser". If I delete the folder and start the app again, the folder and file is recreated (which tells me that the folder permissions must be fine) but no other file is created. The error appeared as usual.

    I also tried to execute the app as administrator (by shift-right-click > open as administrator), same result.

    I would like to mention that the locale of my Windows installation is set to german.

    I appreciate your help!

  6. #6
    Pilot raumagent's Avatar
    Join Date
    Aug 2014
    Location
    Germany
    Posts
    300
    I checked the Windows event viewer for any helpful information but there is nothing logged when the error occurs. Is there anything like a real syslog under Windows?

    It's also strange that the error occurs under Windows 7 and 8, in completely different VMs.

  7. #7
    Pilot raumagent's Avatar
    Join Date
    Aug 2014
    Location
    Germany
    Posts
    300
    Next try. I installed Windows Network Monitor to monitor all connections made, but the app gets not even listed, while e.g. IE does.

    It's seems like the app doesn't even try to communicate with a remote server. To be sure, I explicitly whitelisted the app in the firewall. Nothing.

    So what else could it be? I am the only one ever had this problem?

  8. #8
    I did a version for you that should create a more detailed log than the error message you get in the gui. Please start this agent and see in C:\Users\YOURUSERNAME\AppData\Roaming\TBS\Agent for a file called errorreport.err and send this to me.

    I will send you the direct link via PM

    Cheers

  9. #9
    Pilot raumagent's Avatar
    Join Date
    Aug 2014
    Location
    Germany
    Posts
    300
    Done. Thank you so much for your help!

  10. #10
    Problem was caused by running the Agent in Virtualbox on a Mac. We fixed this with v1.0022

    Thanks raumagent for your help.

Similar Threads

  1. Topless Sunbather Photographed by Estate Agent Drone
    By jonty in forum INFORMATION BOOTH
    Replies: 0
    Last Post: 24th November 2014, 05:45 AM
  2. Updating 8CH Diversity Rx to 1.48
    By Nikotine in forum ImmersionRC
    Replies: 7
    Last Post: 15th January 2014, 02:35 PM
  3. Firmware updating rx d
    By Lacerated11 in forum ImmersionRC
    Replies: 3
    Last Post: 18th November 2013, 06:26 AM
  4. Replies: 4
    Last Post: 26th June 2013, 10:20 PM
  5. EZUHF Updating Firmware - Is it NECESSARY ??
    By gtaero in forum ImmersionRC
    Replies: 1
    Last Post: 14th March 2012, 01:41 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •