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Thread: Placed an order, it was put on hold, my card was charged and the order cancelled but

  1. #1
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    Jan 2014
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    Angry Placed an order, it was put on hold, my card was charged and the order cancelled but

    On sunday I placed an order on getfpv.com (fatshark goggles), after a while it was put on hold with the status marked as "Suspected fraud" because my billing address doesn't match my shipping address. I thought it was OK and I would receive an email from Support to ask me for some proof of my card ownership as other sites.

    Important thing is:
    Didn't receive anything so I sent them a message and was told (among other things) that my order was cancelled and my card won't be charged.
    Later, I received a call from my bank notifying that my card was charged and they asked me if I placed that order.

    So my order was cancelled, my card was charged anyway, and support stuff isn't replying anymore

    What's going on

  2. #2
    Lumenier.com timnilson's Avatar
    Join Date
    Mar 2011
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    Florida
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    As a matter of policy, all customer service issues are handled through our customer service email system, which is support AT getfpv.com. All emails are typically answered within 24 hours. We do not process customer service issues on public forums.
    For others reading this, we had multiple emails going back and forth with this customer and he will NOT be charged for his canceled order, obviously.

    http://fpvlab.com/forums/showthread....lp-from-GetFPV

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