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Thread: A request for help from our loyal customers!

  1. #11
    RMRC McCleary.11's Avatar
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    Quote Originally Posted by viper522 View Post
    Personally not interested in any of the Horizon branded stuff. I'm more interested in RMRC finding worthy small-run projects and promoting them to enthusiasts. I think working with focused products from Sweepwings, RealFPV, Ritewing, FPV Monkey is what keeps me interested in RMRC. Let the designers work on the design and implementation, let the seller/distributor work on customer experience and feedback. Everyone wins.
    That kind of stuff isn't going to stop if Horizon is added. It is simply to supplement what we are already selling.

  2. #12
    Navigator drhanke's Avatar
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    I totally agree with others, they should simply be begging you for selling their products. Bought an 350XQ, first the controller board went up in fire, got a new one... Propps breaking in midair, known problem got new. Why not tell the customers before this happens if they know about it? Do anyone own a 350QX make sure you get new props from Horizon or simply change them to a APC or something better. Have they told their customers about this? no... Support, long and you have to prove they are wrong.

    RMRC, just fill in the support form, dang 5min later problem solved. And I have to tell you im on the other side of the little pond in Sweden...

    RMRC just keep up the good work and let others beg to be listed as a RMRC approved FPV product instead! That would make me as a customer fell more secure about my purchases. RMRC equals support and quality in Sweden, probably all over the globe.

  3. #13
    Wandering, but not lost
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    I too am worried about mixing a company with horrible customer service with RMRC. I will do what you ask, but with reservations, and the hope that RMRC can teach them how it's done! I gave up on Horizon years ago, with no intentions on looking back...

  4. #14
    Penguin flyerDisco buildr mike20sm's Avatar
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    Done

  5. #15
    Just fly and have fun rotary65's Avatar
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    I added my voice to the crowd on their FaceBook page. They should be honored to have RMRC as a retailer.

    Calvin

  6. #16
    RMRC McCleary.11's Avatar
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    Its probably best to not use Facebook for this. All of the comments have been deleted by them.

  7. #17
    Ouwe Zeikerd Carbon's Avatar
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    Re: A request for help from our loyal customers!

    Quote Originally Posted by McCleary.11 View Post
    Its probably best to not use Facebook for this. All of the comments have been deleted by them.
    I was wondering about that. It sort of spammed up their Facebook page...

  8. #18
    ImmersionRC Support Guru swillhide's Avatar
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    Boo to them!
    AMA # 1015480 HAM Callsign # Procrastinating..
    Futaba 9c w/Ezuhf /Skywalker 1880 or anything else that I can Lawn Dart.
    Retired: Disco(Sold), Skywalker 1900(Dirt Nap), Qav540g/Nazav2/Iosd mk2

  9. #19
    Navigator lucky72's Avatar
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    RMRC thanks for your support and service! least I can do for you! DONE~!

  10. #20
    CrashAffinity (youtube) CrashAffinity's Avatar
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    i emailed them and told them that your incredible level of service and speed will make them look bad.

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