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Thread: Read 1st: New Forum Rules 2015 and how to contact Fat Shark for support

  1. #1
    Wireless video evangelist FatShark's Avatar
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    Exclamation Read 1st: New Forum Rules 2015 and how to contact Fat Shark for support

    Before contacting Fat Shark Support:

    1st step is our online troubshooting guide, manuals and specifications at http://fatshark.helpscoutdocs.com/

    1) For any quality issues with your product, your 1st point of contact is your retailer. If you contact Fat Shark Support, our 1st response will be to direct you to your retailer. If they are unable to assist, please explain the reason they are unable to assist in your email.
    2) Clearly state your model, place of purchase, date of purchase, a clear description of the problem and most importantly your location. Your location will be used assign your inquiry to appropriate personnel.
    3) Please be polite; our customer service representatives are only trying to help you get your problem resolved as efficiently as possible.

    Our end user customer service email is support@fatshark.com
    Last edited by FatShark; 3rd December 2014 at 10:50 PM. Reason: new customer service
    FatShark - RC vision systems - www.fatshark.com

  2. #2
    Wireless video evangelist FatShark's Avatar
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    Forum Rules:
    1) This forum is private and is moderated by Fat Shark. Fat Shark may rename threads to clarify the thread's purpose.
    2) In addition to FPVLAB rules, please use common courtesy in your posts.

    Fat Shark and team
    Last edited by FatShark; 27th February 2015 at 06:59 AM.
    FatShark - RC vision systems - www.fatshark.com

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