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Thread: TBS Race Tracker

  1. #161
    Quote Originally Posted by jimd View Post
    TBS support (Sheng) told me that I need to connect the tracker to an android phone running Android v.6 (marshmallow) in order to resume the firmware update. Unfortunately the only android phone I have access to is running v.7 (Nougat) and Iím unable to downgrade it. Until I find some sort of solution my racetracker is bricked!
    Thanks, mine won't turn on full stop its completely dead, battery is fully charged i have for a solution but there doesn't appear to be one.

    Sent from my SM-G920F using Tapatalk

  2. #162
    please contact CS

  3. #163
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    Aug 2015
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    48

    Asked CS for a new board

    Quote Originally Posted by Trappy View Post
    please contact CS
    Thanks - I asked Sheng to send me a new board. I really hope you can make these firmware updates go more smoothly in the future.

  4. #164
    Quote Originally Posted by jimd View Post
    TBS support (Sheng) told me that I need to connect the tracker to an android phone running Android v.6 (marshmallow) in order to resume the firmware update. Unfortunately the only android phone I have access to is running v.7 (Nougat) and Iím unable to downgrade it. Until I find some sort of solution my racetracker is bricked!
    After talking (email) to tbs i completed a replacement board form a few days ago, heard nothing since.

    Sent from my SM-G920F using Tapatalk

  5. #165
    Quote Originally Posted by ritchie_harman View Post
    After talking (email) to tbs i completed a replacement board form a few days ago, heard nothing since.

    Sent from my SM-G920F using Tapatalk
    Hi Ritchie,
    Sorry for any inconvenience caused. We will send the replacement board today and we've replied to your support ticket.

    -TBS Natalie

  6. #166
    Hive Mind Nightram's Avatar
    Join Date
    Sep 2013
    Location
    Adelaide, Australia
    Posts
    1,163
    Got my TBS tracker today, fully charged up the battery. Found there is a firmware update......

    Purple ring of death. Wow

  7. #167
    Quote Originally Posted by Nightram View Post
    Got my TBS tracker today, fully charged up the battery. Found there is a firmware update......

    Purple ring of death. Wow
    Same thing happened to me this week. Luckily, I had an old Android phone in the drawer. I booted it up...loaded the app...and it successfully updated it. Something about the older version of the Android software works with it and my new S7 does not. Give it a try and it will work.

    I'm having battery issues though. Won't stay charged very long at all so far.

  8. #168
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    Dec 2017
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    Quote Originally Posted by ritchie_harman View Post
    Received by new tbs tracker, battery was fully charged, the app said there was a firmware update, started the update and got the error "the unit didnt restart in bootloader mode turn on if all lights are off" tried that but its now bricked, wont doba thing. Any ideas anyone?

    Sent from my SM-G920F using Tapatalk
    Got this for my son for Christmas, he was super excited, until we charged it and then had the same issue--wont even power on after rebooting to attempt a firmware update. To say my son was disappointed would be putting it mildly. Is there anyway to hard reset this via bootloader pins or USB? This was our first TBS product.

  9. #169
    Quote Originally Posted by jeffx View Post
    Got this for my son for Christmas, he was super excited, until we charged it and then had the same issue--wont even power on after rebooting to attempt a firmware update. To say my son was disappointed would be putting it mildly. Is there anyway to hard reset this via bootloader pins or USB? This was our first TBS product.

    See if you can get your hands on an older Android device that you can load the app on and then connect to the TBS Tracker. Something about the new version of the app doesn't work when you do that firmware updated. Luckily, I had an old phone in the drawer, powered it up, and got it working right away.

  10. #170
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    Dec 2017
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    4
    Quote Originally Posted by CaveRoadFlyer View Post
    See if you can get your hands on an older Android device that you can load the app on and then connect to the TBS Tracker. Something about the new version of the app doesn't work when you do that firmware updated. Luckily, I had an old phone in the drawer, powered it up, and got it working right away.
    Was already using an Android 6.0.1 device
    The race tracker does nothing when I press or hold in the power button. No lights, nothing. It doesn't even light up when I plug it in. Disconnected the battery for a few minutes, still nothing after reconnecting. Just got a reply from support, they gave me a few things to try which I will do later today.

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