BEC problem on E-flite ESC and terrible support service from horizon hobby

[GreenAce92]

Seriously what the eff...

I sent this:

Hi,

My
30-Amp Pro Switch-Mode BEC Brushless Esc is having problems.


I had bought it last week. I had been running it on my flying wing, which uses a Park 480 1020kv motor on an APC 10x7E prop, a 2200mah 25c 3S battery pack, 2 hs-55 servos with extended wires (about 30inches) and an 8ch supreme receiver.

Everything was working fine, then I started having problems.

My esc will arm and run a motor fine, from lowest throttle to full throttle the motor runs and is consistent

However no power is delivered to the servos, in fact I get a "pulsing" sound from my servos from every channel.
I am able to rotate them with my hand (no the servos are not stripped, they are low torque) while plugged into the powered receiver.

This to me sounds like a toasted BEC, as I have tested a different esc and my receiver / servos function properly.

What can you guys suggest? I have looked at the manual, and don't see anything that would fix the BEC problem... does it sound like a temporarily problem or is this permanent?

My esc has a deans plug soldered onto it, and a rip on the plastic covering (I glue my esc to my airplanes) what are the chances of warranty?

Or is there a solution to my problem?

Thank you for your time.

Regards,




Jacob Cunningham

I get this

Hello Jacob ,

Thank you for contacting Horizon Hobby's Product Support Department.

There are no fixes. It is going to work or it will not work. I honestly can not tell you what it is that is wrong if there is a problem.

For further assistance, please use the URL located on our website's Contact Us page. If you are referencing a past request, please include the following ticket number when prompted: 17,721

Don't forget, our phone staff is available at 1-877-504-0233, Monday through Friday, 8am-7pm CST, Saturday 8-5pm CST and Sunday Noon-5PM CST.

Thank you,
Marc
We help YOU have fun with Hobbies!
Horizon Hobby Product Support
4105 Fieldstone Rd.
Champaign, IL 61822
1-877-504-0233

Am I screwed? This was 50bucks my 25amp hobby partz esc is lasting longer than this expensive thing

[Johnny]

No, you are not screwed. Call them and talk to them personally. They may do something for you. They just do not say much in emails. I sent my JR XP8103 to their service center. It had a broken case and a fried voltage regulator and fried decoder. They replaced the case and all burnt parts. Sent it back to me......Didn't charge me a single cent! Not even for return shipping!

I usually do not use the weak bec in most speed controls. I use an external bec. I have always had better luck that way.

Give them a call. I don't think it will hurt.

[volto]

Sounds like they are willing to help.

[Vitamin J]

Yeah just call and don't give them any more info than they ask for. It's broken, dunno why, it won't work. They'll most likely send you a replacement.

[GreenAce92]

I'll be damned!

I got a call back, in less than two minutes they said "Since this is your first issue with us, we have customer policy...." Something or other and they said they'll just send me another one!
OMG !!!!! AHHHHHHHHHHHHHHHHHHHHHHHHH I'm so happy
I didn't just waste 50dollars excellent! Now my Gull Wing can really scream.

What sweet service.

Thank you guys for urging me to call... I am usually the weak guy who let's things go and doesn't pursue them, but with this and my past stolen phone, man! It is good to try!

[Johnny]

GOOD JOB!!!