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Thread: How to get Customer Support from TBS

  1. #161
    Navigator bourney's Avatar
    Join Date
    Jan 2012
    Location
    UK
    Posts
    301
    I have raised a support ticket 5 days ago and have had no response.... what is the next step? PayPal dispute?
    FPV is the TITS!!

  2. #162
    Navigator
    Join Date
    Jan 2015
    Location
    Milwaukee, Wi, USA
    Posts
    366
    No, just relax.. they will take care of you. Start a new thread pertaining to your issue and act like the tbs guys are your friends and they will take care of you. . Just be a little patient..

  3. #163
    half of our CS team is on holiday right now, so answer times are expected to be a big higher. we've almost made it through the worst time of the year ...

  4. #164
    My ticket was closed without a response after 8 days. I've now replied in that same ticket wondering about why that happened. Any idea if your CS will see that message?

  5. #165
    Hi, I recently ordered a L1D vario. I can't find the manual anywhere. It used to be on the Lastonedown.com website. Could someone PM/post/email me the link for it or the document itself.
    Cheers
    cadders

  6. #166
    I've got an open support ticket, which is moving quite slowly. I believe that my new Vendetta V2 has a defect, either with two ESC's, or two motors. Two motors just fail to spin up properly with the other two with just throttle. If I try to lift off, the quad flips over, or takes off then flips over or dive bombs. It hasn't been outside yet, and hardly 3ft off the ground to this point. It's been almost two weeks now. I've completed every task that was offered by support, like firmware updates, ESC updates, confirming settings in BLHeli Suite and also in Betaflight, also checking everything between the props and the powercube. and between my (Futaba T10J / R3008 RX) transmitter and the Vendetta in general. I've re-flashed everything. more than once on ESC's and FC. If I try to lift off, the quad flips over, or takes off then flips or loses control. It's flown steady for no more than 15 sec or so, before it ends up flipping out.

    Anyone else run into this with a brand new Vendetta V2? It took me many months to save up for this quad, and new accessories, and this has completely deflated my excitement of taking the next step in RC flight. I've gone back to my surface RC's to take my mind off of it, while I wait.... and wait.... and wait.... zzzZZZzzz

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