So after a lot of braining and looking for solutions, we had to take drastic measures and close our shop pending shipment of existing orders and backlogs.
With immediate effect there is a so-called ORDER CAP in place on the website
It takes into account all pending orders, places the cap to a certain acceptable backlog size and prevents any future orders to be placed as long as the backlog is bigger than the acceptable level. The website shows an EXPECTED date when order backlogs will be below the threshold.
This measure was not an easy one for us. But we feel that until our operation is properly set up in Hong Kong and shipping out orders faster is possible, this is the only way we can keep our sanity and at the same time offer the usual customer service that people have come to expect. Also, this decision was made keeping an eye out to huge future increase to our lineup, with the CAIPIRINHA having taken the first step in that direction. We need the resources available to properly prepare these new launches.
We at TBS apologize for any downtime this causes. Since old orders can be given more focus now, we expect existing orders to be shipped out much faster.